Alex and Ani Reviews
Based on 20 customer reviews and online research, alexandani.com has a consumer rating of 1.2 out of 5 stars, indicating that most customers are not satisfied with Alex and Ani.
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1 Star(18)
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How would you rate Alex and Ani?
Top Reviews
I order on October 18, 2020 an Anchor pin which they had on Clearance. I was ordering this for my daughters birthday. Instead they sent me an Anchor Journal that they sell. So, when I called to inquired that they shipped the wrong thing. They have lousy Customer Service. The woman whom was Customer Service that WORKED THERE...didn't even know their OWN MERCHANDISE and what they Sold! So, she were telling me while I was holding in my hand describing to her. That they didn't have any Journal. She said give me the Order number beginning with the letter "S". I was telling her the Order number began with the number 8. The PO# begin with the letter "S". We finally, verified with the PO# that Yhe Do Sell a Journal! Wow! It took all of that!!! Where do they get these people,that don't even know Their job or the merchandise You Sells??? By then she is raising her voice, rude..then I started raising my voice as well. Because, your Company sent me the "Wrong merchandise!" Then she placed me on Hold. Comes back to tell me now, like am stupid that there is an Anchor ring by the Journal. You must have seen it instead and press the Journal. Like I am stupid, and don't know the Difference between a Ring and a Pin!!!! Still trying to make it my FAULT after, you have messed up my Order! Then she finally, Tells me well we Sold Out of the Pins!!!! WOW REALLY! Could that be Possibly, why I received this Journal INSTEAD! Because, your Company knew it was out of pins and substitute this Journal INSTEAD OF REFUNDING ME MY MONEY!!!! Then she going to say, Rudely and Nasty; If, you don't want it you can RETURN IT! You have the Return Label we sent along with the package!!! I must say that with this Coronavirus going Business/Companies are taking advantage of the customers! Try to order in order to help some of the Companies during, Hardship and Hardtimes but, as Entrepreneurs; They don't care about us the Customers, that makes Your Business!!! Sad!!! I have even had Companies that has kept my money and the merchandise! These are such strange and uncertain times, We all are suffering! But, that does not give another individual the right because, you may have more..To take advantage of someone else. For your own Profit! This was my FIRST TIME ORDERING FROM THEM AND MY LAST TIME! I would not recommend ordering from this Company. Unless, you want to Be Blame for their mistakes. When you Return the merchandise you are out of MORE MONEY! Because,You are the one, that got to pay the Shipping Cost; in order to Return.
I waited over a year before sending in a review. I wanted to wear my bracelets many times before giving a true review on how they hold up. I'm so disappointed. They are horrible and cheap!! I take very good care of all my jewelry. The Alex and Ani bracelets are all turning colors with the metal peeling. Not just one but all eight of them. If Alex and Ani are not aware of this problem, they should be. If they truly stand behind their product, a warranty longer than the 60 days should be offered.
These make wonderful gifts and I loved wearing them but never again. Family and friends have also experienced the same problem.
Customer Reviews (20)
These products are garbage..... looks nothing like the pictures looks like something you can buy from the dollar store they won't refund me my money I paid over 100 bucks for this crap.... and all they say is we can give you a gift card!!! I don't want a gift card I will never buy from them again or recommend to anyone else!!!
I just received my Alex and Ani stretch beaded bracelets. I ordered 2 one for my best friend and one for me. The beads are so small it’s ridiculous, this product is truly misrepresented on their website. In the description it said fits 6-8” wrists. That’s not true either. It’s snug on my 10 year old 80 pound neice, who I gave it to because it does not fit an adult. I frequently purchase Alex and Ani and I’m always satisfied but this one was a definite dud. I will never order from the website anymore I will continue to shop in the store for future purchases.
I ordered 2 bracelets for my daughter for Christmas because all their email spam to my inbox said that if you ordered by a certain date, it would arrive before Christmas. False! False! False! Calling them was pointless. Emailing was pointless. For such a well known brand, the customer service is awful.
This company has the worst customer service I have ever experienced. The rep give 10 thousand excuses and refuse to provide a refund for Never received merchandise asked to speak a supervisor and was hung up on by Heather never ordering from these Crooks again EVER
I wish I could rate this lower than one star. I ordered an item on the 14th of December. Absolutely zero updates and lies about shipping times. I see other people’s reviews how they got their product within a day or two after purchase. How ridiculous. Are they not fulfilling orders as they come? I guess it isn’t a first come first serve basis. Tried to follow up and email them about my complaints only to be told that it would be several days before they could email me back. Yeah COVID right. Finally received an email back that was automated saying they weren’t replying to emails right now due to a high volume of inquiries. This is absolutely ridiculous for a company with the claims they have of their responsiveness. Will NEVER buy from them again. Useless company. But they are all too quick to take your money.
Zero stars! Horrible! Ordered 2 bracelets on Dec. 9th, and just got them today, the 31st. Package was sent 2-day priority mail. why couldn't they do that a week before Christmas? Shipped from RI to Mass! I'm literally 50 miles from their warehouse! Never shopping at Alex and Ani again.
If I could give less stars I would. We ordered on 12/6/2020 with the understanding the items would arrive before Chrismas, and here they are 12/30/2020. Tracking was ridiculous. Thing was sent all over the US and back to its destination. Then, these bracelets are cheap looking. I will NEVER order from this garbage company again.
Highly disappointing customer service experience. Ordered (3) bracelets for nieces on December 13, 2020. USPS Priority Mail tracking number assigned on December 15, 2020. It is now December 30, 2020, and the items still have not arrived. My credit card was charged on December 15, 2020. I called customer service and waited on hold for 12 minutes. Service rep had no interest in assisting with my inquiry. Will never purchase from this company onlline, or in a retail store. Will be vocal regarding my bad experience. Word-of-mouth is the best marketing tool, whether those words are positive, or negative.
I will NEVER order from here again, which is unfortunate as I’ve done so in the past without issues. I paid for expedited shipping & here we are no items and no clue where the ordered items are in transit. They refused to refund my shipping $ and said I have to wait 30 days before requesting a refund for a lost package. Well, I’m not playing their games and will be reporting fraud against them with my card company, which is very good with getting my money back when I’ve had issues. I paid for an item and service that they didn’t provide, therefore fraudulent. They blame it on COVID yet it’s funny how SOOO many other companies I’ve ordered from are getting items to customers as stated. WORST customer service ever! They will not get another penny from me!
Ordered 2 bracelets on December 16th and paid $11 for priority shipping. I received a shipment ready email and nothing else. I attempted to call given that the site states 3 business days for priority shipping and a message played and then hung up. Would recommend ordering through Amazon prime if you have it instead.
I ordered some bracelets for Christmas presents Nov 26th, I received an email Dec 10th stating they were running behind and it could take 48 to 72 hours longer to ship, it's December 23rd, no shipping email, no tracking number, I will never order from this company again!!!
I've had the exact same experience as the person who posted before me. I purchased gifts for my young nieces. Incredibly disappointed!
Not only did I call and get hung up on "try back in a half hour" click- but I followed up with an email. The response said to call them for better service.
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